REFUND & RETURN POLICY (HESHARO)

Last Updated: 10-04-2026

1. Customized Products Policy

All products sold on HESHARO are customized and made-to-order.
Therefore:

❌ No returns or refunds for:

• Wrong name/number entered by customer
• Change of mind after order placement

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2. Eligible for Replacement/Refund

We only offer replacement/refund if:

• Product is damaged during delivery
• Wrong product delivered
• Manufacturing defect

📌 Customer must provide:

• Unboxing video
• Clear photos of the issue

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3. Time Frame

• Issue must be reported within 48 hours of delivery
• Replacement will be processed within 5–7 business days

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4. Refund Process

• Approved refunds will be credited to original payment method within 5–7 working days

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5. Shipping Charges

• Shipping charges are non-refundable unless the issue is from our side

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6. Contact for Support

📧 Email: hesharoofficial@gmail.com
📞 Phone: 9672872126